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FAQ

Just joining us? A Recoop purchase or an introduction to our content is the beginning of a long, healthy, and productive relationship.

We’re here to support our community – from product questions to help tracking orders. If you need us for any reason, please get in touch. In the meantime, here are some of the questions we are often asked, with helpful answers & quick solutions.

ORDERS & SHIPPING

How can I check tracking on my package?

When your order ships, you'll receive an email sent with a tracking number. It will tell you where your package is and when you can look forward to its delivery.

I put in the wrong information in my order! How can I fix it!?

Simply send us the correct information and we will change it before it ships out! If it has already shipped out, there is, unfortunately, nothing we can do. We are not responsible for orders sent to the wrong address due to customer error. We can, however, update it for next time!

Want to change your delivery schedule for your subscription?

Running out of Recoop before your next delivery? No problem! We can change your delivery schedule so that you receive your order when you need it, whether that’s sooner or later than originally scheduled. Log into your account on our webpage and click edit next to the order you want delivered sooner to change the shipment date.

What happens if my delivery fails?

The first two times this happens we will be in touch to adjust the address. If you do not respond by the second order delivery failure, we will have to cancel your subscription.

ACCOUNT & SUBSCRIPTIONS

Can I cancel my order?

Our distributors are so fast that an order enters their system within minutes of it being placed. That means that once an order confirmation has been sent to you, there is no way to cancel. Subscription orders receive a notice a few days before the refill date. If you don’t want a renewal, make sure to log into your account and cancel your order. If the order has been placed, but you no longer want it, please write “return to sender” on the package and stick it back in your mailbox. Email us your order number and let us know when you’ve sent it back at hi@getrecoop.com. Then, we can process your refund!

How do I cancel my subscription?

We’re sad to see you go, but understand that life happens and our customer’s situations can change. If you’d like to cancel your subscription, simply log into your account and click edit next to the order you want to cancel, you should then see the cancel option on the bottom of the right hand side. If you already have an order going out, you’ll be able to return it to the sender and receive a refund after confirmation with the Recoop team by emailing hi@getrecoop.com

Can I return Recoop? How do return work?

Yes, we accept returns for unopened orders! If you have a recurring subscription or this was not your first purchase, you can return unopened packages within 7 days of delivery. To complete your return, you must log into your account and go to order history. From there, you will click on the order you want to return and scroll down to the button that says “Request Return and Refund”. If you return past 7 days of delivery, you will be charged a $10 restocking fee.

Is there a money back guarantee?

Feel 100% satisfied within 30 days or get a 100% refund on your first order. If you do not love Recoop for any reason, let us know via emailing hi@getrecoop.com within 30 days and we will issue a refund. One refund per customer. Limits on refunds per household. Only valid on first order. Our system tracks patterns in names, emails, and mailing addresses to ensure proper refund practices.

Do you offer free samples? I don't want to pay and find out the product is not for me.

We don't offer free samples, but we do offer a money-back guarantee on your first order. We are confident that you will love Recoop, but if for any reason it's not for you, simply email us within the first 30 days and we'll issue a refund.

PRODUCTS

What is the Wellness Set compatible with?

How does Recoop work? What's the difference between the Balance and Recovery formulas?

Recoop’s Balance formula (taken each morning in conjunction with the stimulant) is designed to help people stay focused throughout the day, without the jitters. When taken with stimulants, Recoop has been shown to support healthy impulse control, maintain balance in your mental mood, and support your productivity.* Recoop’s Recovery formula (taken each night, after stimulant use) supports restfulness when falling asleep and balance to wake up more refreshed. The formula has three main functions: to support healthy recovery from stimulants after they are in your system, to support ease in achieving deep sleep, and to promote healthy recovery in your body overnight.* Recovery supplements should be taken 30 minutes before bedtime.

Do I need both the Balance and Recovery formulas to support recovery when taking stimulants?

You do not need to take both formulas to enjoy the benefits of Recoop, but a routine that includes both is more effective, as the two are designed to be taken together.

Where do you source your products?

Our ingredients are sourced from reputable suppliers and manufactured in a GMP compliant facility in the USA.

I have a hard time swallowing capsules, can I open the capsules and pour their contents in water?

You can, but we don’t recommend it! The ingredients inside our capsules have a bitter taste, which is why we have it encapsulated!

Is Recoop vegan?

Yes and No! We use vegetarian capsules and our wellness set ingredients are vegan. The Immunity Formula is not currently vegan but this is something we’re working on!

What is the recommended dosage for your products?

For Recoop Day Formula, take two capsules once a day before you take stimulants. For Recoop Night Formula, take two capsules 30 minutes before bedtime. So in short, take two of each formula every day you take stimulants or as directed by your Healthcare Professional. For Immunity, take two capsules every morning to help support your immune system and help maintain your body's existing ability to stay healthy.*

My pills are a different color then they usually are, is that normal?

Yes, it’s totally normal for the color of the pills to not stay consistent. Since we don't use dyes and only use natural ingredients in clear veggie capsules, there tends to be a range of brightness because the natural ingredients can vary in saturation. Occasionally you will see a little bit of discoloration between batches, but they are safe to take.

ABOUT STIMULANTS

Want to see the research behind our formula ingredients?

From A(shwaghanda) to Z(inc), our ingredients are all-natural and obsessively-researched. Read about the nutrients ingredients that keep you in the flow. We’ve linked the scientific studies to each ingredient card so you can dive deep into all the powerful benefits.

What are the natural ingredients used in Recoop and how do they support body and mind while taking stimulants?

Recoop’s Balance formula (taken each morning in conjunction with the stimulant) is designed to help people stay focused throughout the day, without the jitters. When taken with stimulants, the ingredients in Recoop have been shown to support even mind, maintain balance in your mental mood, and support your productivity. Recoop’s Recovery formula (taken each night, after stimulant use) supports restfulness when falling asleep and balance to wake up more refreshed. The formula has three main functions: to support healthy recovery from stimulants after they are in your system, to support ease in achieving deep rest, and to promote healthy recovery in your body overnight. Recovery supplements should be taken 30 minutes before bedtime. See our full list of ingredients on our science page and learn about their beneficial properties.

What are some of the reasons someone would take or be prescribed prescription stimulants?

ADHD, ADD, narcolepsy and some types of depression are some reasons a doctor would prescribe stimulants. There are some off-label uses, but those are rare and on a case-by-case basis under the supervision of a medical professional. Stimulants increase dopamine and norepinephrine in the synapses of the brain. Since people have different brain chemistries, the reactions to the medication can differ. One example is those who take stimulants for ADHD tend to find themselves calmer, while non-ADHD individuals who are prescribed the same medication typically have the opposite reaction.

What stimulants does Recoop Wellness Set (Balance + Recovery) support?

If you don’t see what you’re looking for below, email us at hi@getrecoop.com and we’ll be more than happy to provide an answer.

Take recoop with stimulants

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